Privacy policy
Last updated: December 1, 2025
SINDA EU operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience as a customer (referred to as the "Services"). SINDA EU relies on the Shopify platform, which enables us to offer these Services to you. This Privacy Policy explains how we collect, use, and share personal data when you visit or use the website, make a purchase or other transaction using the Services, or when you contact us in any other way. In the event of any conflict between our General Terms and Conditions and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal data.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read this policy and consent to the collection, use, and sharing of your data as described herein.
What personal data do we collect or process?
When we use the term “personal data,” we mean information that identifies you or another person, or that can be directly linked to you. Personal data does not include information collected anonymously or that has been masked so that you cannot be identified by it. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data:
Contact data: including name, postal address, billing address, shipping address, telephone number, and email address.
Financial data: including credit and debit card numbers, financial account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.
Account information: including username, password, security questions, settings, and preferences.
Transaction information: including items you view, add to your shopping cart, wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
Contacting Us: This includes information you provide when contacting us, such as submitting a customer support request.
Device Information: This includes information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information: This includes information about your interaction with the Services, and how and when you interact with or browse them.
Sources of Personal Data
We may collect personal data from the following sources:
Directly from you: We collect data when you create an account, access or use the Services, or contact us.
Automatically via the Services: We collect data from your device when you use our products or services or visit our website, through cookies and similar technologies.
From our Service Providers: We collect data from those we contract with to implement certain technologies or who process data on our behalf.
From our Partners and Other Third Parties
How Do We Use Your Personal Data?
We may use your personal data for the following purposes:
Service provision and improvement: To process payments, fulfill orders, manage your account, organize shipping, facilitate returns, and recommend products that match your interests.
Marketing and advertising: To send you marketing messages via email or SMS and show you targeted ads based on your activity.
Security and fraud prevention: To verify your account, provide a secure shopping experience, and detect fraudulent or illegal activity. (You are responsible for protecting your login details.)
Communicating with you: To provide customer support and answer your questions.
Legal reasons: To comply with applicable laws or respond to legal proceedings and requests from authorities.
How do we share personal data?
We may share your data in certain situations with:
Shopify and service providers: Who provide services on our behalf (such as payment processing and shipping).
Marketing partners: To show you targeted ads.
Affiliates: Within our corporate group.
In cases of legal necessity: Such as mergers, bankruptcies, or compliance with search warrants and legal requests.
Relationship with Shopify
Our services are hosted by Shopify. Shopify collects and processes your data to improve the services. Your data may be transferred to Shopify and to third parties outside your country of residence. Shopify is responsible for processing your data in the context of its advanced features. For more information, please see [Shopify Consumer Privacy Policy].
Security and Data Retention
Please be aware that no security measures are perfect, and we cannot guarantee "absolute security." The length of time we retain your data depends on how long we need it to manage your account, provide services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights:
The right to access/query your data.
The right to erasure.
The right to rectification.
The right to data portability.
Managing your communication preferences: You can unsubscribe from marketing messages at any time.
For residents of the UK and the EEA: Additional rights are available, such as objecting to processing, restricting processing, and withdrawing consent.
Complaints
If you have a complaint, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the competent data protection authority in your country.
International Data Transfer
We may transfer and store your data outside your country of residence. When transferring data outside the European Economic Area (EEA) or the United Kingdom, we rely on legal mechanisms such as the European Commission's Standard Contractual Clauses to ensure the protection of your data.
Contact Us
For any questions about this policy or to exercise your rights, please contact us via:
Email: jamilaamin@shinda.eu
Postal Address: Heiligenstädter Straße 141
145/10/5, Vienna, 1190, AT
Phone: (Please include if available)
Under data protection laws, we are the "Controller" of your personal data.