Refund policy

We do not accept returns. This means we do not accept returns or refunds of any items after purchase. Therefore, please ensure that the product meets your expectations before completing your purchase. If you have any questions about the product or your order, please feel free to contact us by email at jamilaamin@shinda.eu.

Damage and Problems

Please inspect your order immediately upon receipt. If you find that the product is damaged, has a manufacturing defect, or if you received the wrong product, please contact us immediately at jamilaamin@shinda.eu so we can assess and resolve the issue. Please include your order number, a brief description of the problem, and photos of the damage, if possible, in your message.

Exclusions / Items Not Subject to Return

Certain categories of goods are always excluded from exchanges or returns (e.g., perishable goods, special orders, customized products, hygiene and personal care products, and hazardous materials). Since we do not generally accept returns, these items also fall under this rule. If you are unsure about the condition of a particular product, ask us before purchasing at jamilaamin@shinda.eu

Exchanges

We do not process exchanges via returns. If you would like a different product, please submit a new and separate order.

EU — Right of Rescission (Widerrufsrecht)

Note: In some cases, EU consumer protection laws grant the right to "rescind" or cancel a purchase. However, our general operating procedure does not allow for returns. If you believe your situation warrants a legal right of rescission, please email us at info@shinda.eu with all relevant information and details of your request; we will review your case and inform you of the available options.

Refunds (Eligible Cases Only)

Since returns are not generally possible, refunds are only issued in exceptional circumstances, such as damage caused by shipping (with proof) or delivery of the wrong product. If you encounter this problem, please contact us at jamilaamin@shinda.eu and we will review your request and inform you of the next steps.

For any further questions, we are always available to assist you at: jamilaamin@shinda.eu